In this article, I will be teaching from two of my best-selling books, 177 Motivational Success Quotes to Live the Championship Life and 17 Highly-Guarded Strategies to Close Every Sale Guaranteed Plus How to Combat the Fear of Closing.
(From Quote #133, “Enthusiasm is a rare trait for a failure”, from the 177 Motivational Success Quotes to Live the Championship Life)
Your clients are looking for the best day ever because of the experience they will have with you. People want to feel awesome, it’s just a fact!
How enthusiastic are you about your client’s experience? No matter what kind of day you’re having, your client should think you’re having the best day of your life. They should expect you to make them feel the same!
Providing extreme customer service begins with your attitude. Your attitude should be entirely positive and focused on excitement! Your clients have to leave you feeling better than they did before they did business with you.
(From Quote #73, “Focus eliminates confusion”, from the 177 Motivational Success Quotes to Live the Championship Life)
You have to solely focus on your clients. Get off of your smartphone; just put it down! Pay attention and make eye contact with everyone you come into contact with. Focus is felt through communication. Is your communication focused? Can your clients feel your focus? They should feel appreciated, important, and respected.
When you focus on your clients, it will eliminate any confusion they may have regarding your business. If they feel your focus, it will deepen your relationship. Your employees also have to have undistracted focus on your clients.
Their phones and other distractions should be put in their lockers or in your back office areas. This is a no questions asked policy; just ask the Ritz Carlton or my team members. Paying attention is the number one way to make your clients feel special!
(From Strategy #3, “Never Prejudge”, from the 17 Highly-Guarded Strategies to Close Every Sale Guaranteed Plus How to Combat the Fear of Closing)
Your mind conversation creates your mouth conversation; Meaning, you will speak whatever you’re thinking. You can’t think about how much someone is able to invest in you because you may talk yourself out of your miracle!
You can never prejudge a potential client! When you’re not nice to someone, you’re prejudging them. Yes, you should be absolutely genuine and sincere with your clients and potential clients.
It’s simple, common sense to be nice and pay attention to people. Having a nice attitude is a way of respecting those you come into contact with. If you want people to respect you and your business, you have to respect others first.
(From Quote #141, “Preparation builds confidence”, from the 177 Motivational Success Quotes to Live the Championship Life, and Strategy #2, “Always Be Opening”, from the 17 Highly-Guarded Strategies to Close Every Sale Guaranteed Plus How to Combat the Fear of Closing)
Before hanging up with your client, ask them if there is anything else you can do for them. When you’re face-to-face with your clients, you should have a huge smile and thank them for their business.
You have to max out your last impression by even letting your clients know that you will see them again soon! Saying this leaves the door open and allows anticipation for them to do business with you again soon! Always speak your future relationship into existence.
Never say “goodbye”! This is a huge point that most people never do! It’s too easy to royally mess up the last impression so be sure to hone in on this point.
(From Strategy #13, “Actively Listen”, key word Active, from the 17 Highly-Guarded Strategies to Close Every Sale Guaranteed Plus How to Combat the Fear of Closing)
Let me say it again…Make your client feel special because they are talking more and you are LASER FOCUSED, paying attention to them.
Your clients can hear you paying attention to them when you make an offer by starting off saying, “Based upon what I’m hearing you say…” I’m known for saying, “The more you learn, the more you earn”.
It’s simple. When you listen to what your clients are saying, you’re learning about their needs and/or wants. Recommend a product a product based upon everything they share with you. That’s how you earn more! Just talk less and listen more!
(From Strategy #4, “Dress for Success”, from the 17 Highly-Guarded Strategies to Close Every Sale Guaranteed Plus How to Combat the Fear of Closing)
No one should ever question your name when they meet you at your place of business. You and everyone on your team has to wear a nametag. How frustrating is it to walk into a business and question who actually works there?
Nametags eliminate this confusion. Wearing a nametag is part of dressing for success. You and your associates should always be dressed for success from head to toe.
Dressing for success not only builds your confidence, but it builds your client’s confidence in you as well! Your clients will absolutely appreciate your professional attire.
(From Quote #100, “What you do behind the scenes, predicts your scenery”, from the 177 Motivational Success Quotes to Live the Championship Life)
Inside of the word “scenery” is “see”. What are your clients seeing? Your environment should be crystal clean like Disney and the Ritz Carlton.
Yes, crystal clean! Take a walk around your place of business and notice everything that your clients would notice when they come in.
Your surroundings have to be cleaned up. You environment can never be too clean!
I often tell people that John Di Lemme’s mentorship saved my life…it did! I can honestly say that my life was a mess, and my business was nearly nonexistent. Since I started coaching with John and immersing myself in his teachings, my life has radically changed! I love my life! Plus my business has tripled and at times quadrupled. Plus I’ve generated over 5 Million Dollars in business!
Four years ago I was lost, confused, frustrated, and didn't know what to do next in my business. Through John's teachings and mentorship he has taught me how to build my self-belief, self-confidence, and self-worthiness and to accept who I truly am which lays the foundation to implement strategic marketing. Plus I’ve earned the most income in my 9 years of my Oriental Medicine business as well as being in the best physical health in my life! John has built a caring, trusting, supportive, and safe community where we as his students can dream big and achieve our goals. John is an enthusiastic motivator and a marketing genius!
What an amazing group of people! I can't even imagine my old life anymore. So many people doing so many things and enjoying themselves and their lives. Plus I went from driving a delivery truck making a few hundred dollars per week to building my own million dollar business. What a difference a year of focused mentorship made in my life!
This event was one for the record books! I knew it was one NOT to be missed by what I gained exceeded my expectations. I've had two killer events in a row! I’m glad I got out of my comfort zone and attended LIVE events. I grew my #1 asset…my mind…exponentially this weekend! Thank you again John & Christie and team for all you do to set these events up.
John Di Lemme is the best business coach I have ever worked with. You cannot match the level of information, skill and most of all integrity that you get with John. He will be tough when you need to hear it most. My income the last several years with John has been the highest of my entire career. John wants your total success; not just financial. My health is also on its way to being the best it has been in many years. I recommend John entirely and without any reservation.
Since I've been coaching with John, I now know how to deliver extreme customer service to my clients, and my clients are confident in me. I am confident in myself and know I am worthy of success. My marketing actually works and believe it or not, I do no advertising! My income has exploded, and my business has grown over 1,000%!
My name is Angie Outen from North Carolina. Before I met John Di Lemme, I was frustrated with my direct sales business. I spent thousands of dollars purchasing leads like my team leader instructed me to do, and I made 40,000 calls in 18 months from the list with zero sales. I did not know what to do next, and to be quite honest, I probably would have eventually quit. All of this time was wasted on calling leads instead of spending time with my 9 year old daughter. Now that has all change… Since I started coaching with John Di Lemme in January 2016, I have qualified leads contacting me. No more cold calling! I am becoming more confident and increasing my self-belief as I am building my business plus I’m spending more time with my daughter! Now I am getting systems in place so I can achieve my Why in life. I suggest that you call right now so John Di Lemme can do this for you too!
With John Di Lemme’s Coaching, I’ve closed 104 sales in just 19 months. Prior to that I had only 4 sales in 17 months. My take away here is as I grow so does my business. I’m always working to revamp the how, when, and why. I want to ensure I provide top quality in all that I do. Thank you for your dedication to me and your other students.
John Di Lemme’s closing and marketing strategies have really changed my life, and ultimately the lives of my patients. My business has grown four times, and this year was my busiest year in 21 years! Plus I’ve written two books, and I’m currently developing my very own meal plans and have hired a professional chef to prepare the meals for my clients. It is just incredible!
Since I've been a coaching student and a member of the Inner Circle Champion Mastermind Event, my results have been tremendous. John and his team are genuine and committed to my success. I've had the best month ever in my business, and we continue to improve and go for bigger goals. Having John as my Coach is the best decision of my life. You simply cannot be out there alone and expect to live out your full potential. Thank you Coach! It's next level time!
Since I started coaching with John Di Lemme, my monthly income has gone from $2,000 to $4,000 per month to over $118,000 in just one month. That’s more than I used to make in two years combined! 2016 was my largest year in 30 years of business, and I’ve broke all records so far in 2017. It’s absolutely amazing!
Since I started coaching with John Di Lemme, my business has literally quadrupled. Plus I have dramatically increased my rates. My business is absolutely exploding! I’m also more focused on providing extreme customer service, which my clients love! John has also shown me how to market to my clients and build long-term relationships. Absolutely priceless!
I’ve been in network marketing for over twenty years. Two years ago, I wanted more with my business and engaged in coaching with John Di Lemme. Since then, team volume has increased over 3,000%, my income has increased over 500% and growing steadily. My team continually grows leaps and bounds every month. I’m happy where I am and I LOVE my life!
I have been in direct selling for 20+ years. Before John Di Lemme’s coaching, I simply did not know what I was doing. I was working really hard, but I was stuck and struggling. With Coach Di Lemme’s strategic mentorship, my business is up 4,000% and growing! PLUS I am more confident about myself and opening longterm, profitable, life-changing relationships every day.